Order Related Queries

Why has my payment failed?

If you encounter a payment failure, consider these potential reasons:

  • Payment details entered incorrectly.
  • Account information is invalid.
  • Incorrect or expired code used.
  • Payment exceeds limit.
  • Compatibility issue with e-wallet app version.
  • CVV entered incorrectly.
  • Delay in callback for verification.

If none of the above seem to be the issue, reaching out to your bank for assistance is recommended. In the meantime, you might want to try using an alternative payment method for your order.

Why was my order cancelled?

There could be a couple of reasons behind this:

  • Your order might have been automatically canceled by the system because of address issues. This could occur if the delivery address provided is invalid or unrecognizable by our delivery partners. In such cases, a full refund should have been processed for you.

    Please note that it may take up to 1 week for the refund to reflect in your bank account. If you encounter any technical difficulties during this process, feel free to reach out to our Customer Services or Support Team for assistance. When placing a new order, please ensure that your address details are accurate and up to date.
  • Your order may have been created but not successfully paid for within the specified timeframe. Unfortunately, no refunds are applicable in this scenario. If you're facing any technical issues or have concerns regarding the purchasing and payment process, please directly contact our Support Team or Customer Services for resolution.